When Experience Matters
A rare mix. A techy, creative, people person who shapes strategy through research, empathy and business acumen.
Andy Thomas
I’m a Strategy & Experience Designer. Over my career, I’ve worked across a range of different technologies and industries, mainly focusing in the areas of…
- Business strategy
- Product design
- Customer experience design
- Service design
- Community engagement design
- Instructional design
Job titles change, tech accelerates and processes get re-imagined.
One important variable remains: People. And human behaviour fascinates me.
Skills & Experience
I’m here to make a unique, considered and creative contribution to your project. Skills and experience include:
- Workshops & focus groups
- Surveys & interviews
- Requirements gathering & analysis
- Market & competitor analysis
- User research
- Report & plan writing
- Customer journey mapping
- Workflow & process mapping
- Product positioning
- Behaviour change design
- Community engagement design
- Instructional design
- Personas & ideal customers
- User flows & navigation design
- Information architecture
- Wireframes & low-fi prototypes
- Writing user stories
- User testing
Clients I've worked with...
Others include: Butlins, Big Yellow Group, Carphone Warehouse, The Crown Estates, NHS, Wellnet and more.
Case Study
A complex IoT project to build a new software platform that would support Waste Water Companies, Municipalities and Industry Sectors from across Europe manage odor and reduce the levels of dangerous H2S Gases.
I worked on the project for 18 months providing key services throughout the discovery and design phases.
Service Summary: Business Strategy | Stakeholder Workshops | Customer Experience Discovery & Journey Mapping | Product Vision | Prototyping | Pilot Design & Management
